Frequently Asked Questions
Everything you need to know about your SPARROWS order
How long does shipping take for my gear?
Standard shipping typically takes 3-5 business days within North America, while international orders can take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your lock pick sets professional grade?
Yes, all SPARROWS tools are manufactured from high-quality 301 Cold Rolled Stainless Steel, designed to withstand rigorous use by both hobbyists and professionals.
Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, unmarked padded mailers or boxes to ensure your privacy and security.
Can I track my order once it has shipped?
Yes, as soon as your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal.